Privacy & Terms

GENERAL

By accessing and using this Site, You agree to submit to the non-exclusive jurisdiction of the Courts of the State of New South Wales, Australia.

If you have enquiries please contact 02 8962 5900 during Sydney business hours.

These conditions may vary from time to time, including to introduce new fees

YesChef! delivers to the following areas; CBD, Lower North Shore, Eastern Suburbs and Inner West.

YesChef! does not deliver outside of Sydney, NSW Australia. If Your nominated delivery address is an apartment, unit or such other secured building, you must provide detailed instructions for delivery at the time of placing your Order such as any access codes, further instructions or such other means to enter your complex.

Please note that once delivery has been made you are responsible for ensuring that the products are promptly frozen or refrigerated as appropriate. Grand Pacific Group will not be responsible for loss (including theft) of delivered products or their spoilage following delivery.

Products are labelled with a best before date.

PRIVACY

Grand Pacific Group is firmly committed to protecting the privacy and confidentiality of personal information. No personal information that is provided is at any time shared with any third parties, in any form.

ORDERS

You may place an order by following the instructions on this website. YesChef! takes no responsibility for any deliveries left at unattended delivery address’.

For delivery, there is a minimum order of $30.00.

Your online order will be submitted by completing the payment details and indicating your acceptance by activating the ‘Check Out’ button.

Orders will be deemed to have been received at the time.

Customers wishing to cancel an order are to contact 02 8962 5900 during Sydney business hours, quoting the order reference number. Orders that have been processed cannot be cancelled. We will endeavour to process cancellation requests where possible; however will not be liable for any failure to do so.

For incorrect orders placed by the purchaser, corrections may be made if notification is received prior to dispatch to 02 8962 5900; but are not guaranteed.

You acknowledge that the internet can be an unstable and, sometimes, an insecure marketplace. At times orders may not be processed or may not be accepted for reasons beyond our control. In these circumstances we accept no responsibility. We do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us, including your credit card details, is transmitted at your own risk and we are not responsible whilst such information is in transit.

PAYMENTS & SECURITY

All orders must be pre-paid.

Payment for online orders is to be made by American Express, Visa or Mastercard only. You may provide your nominated credit card details during the purchase process described on the website.

You authorise Grand Pacific Group to debit the Total Amount from your nominated credit card.

If your nominated credit card is declined by your financial institution, Grand Pacific Group will not be able to guarantee the delivery of the Order, and may contact you to make alternative payment and delivery arrangements.

Certified Level 1 PCI DSS compliance covering our online store, its shopping cart and payments. All credit card payments are processed securely through Stripe.